Practical Guide to Navigating Professional Relationships All Weeks Quiz Answers

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Practical Guide to Navigating Professional Relationships All Weeks Quiz Answers:-

This is Course 5 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, 3: Conversational Selling Playbook for SDRs, and 4: Boosting Productivity through the Tech Stack.

Coursera Practical Guide to Navigating Professional Relationships Week 1 Quiz Answers

Practice Quiz – Communicating Effectively with Teammates Answers

Q1. Which option is NOT a key way to effectively communicate with teammates?

• Balance competition with collaboration
• Connect personally with teammates if you can
• Dialogue on how you want to work together and create agreements.
• Limit communication; this is your competition.

Q2. According to Harvard Business School professor, Amy Cuddy, people quickly answer two questions when they first meet you:

• Do I like this person? Is this person smart?
• Can I trust this person? Can I respect this person?
• Can I relate to this person? Is this person nice?

Q3. True or false? As an SDR, the relationship with your Account Executive(s) is pivotal.

• True
• False

Q4. A call blitz can be defined as:

• Using a power dialer and in a group or your sales team, you’re going to start making calls together.
• Receiving incoming/inbound calls from customers
• A way of delivering applications over the Internet—as a service.

Q5. True or false? Sales development representatives (SDRs) are responsible for booking meetings or appointments for the account executives.

• True
• False

Q6. Team leads can be in charge of several different assignments. Which option below is not a task that a team lead would focus on?

• Keeping track of metrics and reporting them
• Scheduling complexes
• Cold calling the majority of their team’s leads

Graded Quiz – Prioritizing Professional and Empathetic Communication Answers

Q1. The 4 steps to find the “Real You” are:

• Describe yourself, avoid weaknesses, find the archetypes you represent, become the person you envy
• Describe yourself, list your traits in order, find the archetypes you represent, look for the pattern
• Listen to opinions, list your traits in order, fake it till you make it, look for the pattern

Q2. Your value-add as a teammate is a match of your strengths and skills with the needs and goals of the team. How can you provide value as a teammate?

• Having a high EQ
• Asking questions
• Active listening
• All of the above

Q3. What are some key ways to effectively communicate with managers?

• Develop empathy for this individual
• Consistent communication
• Clear, direct, and outcomes-oriented communication
• All of the above

Q4. True or false? Victims focus on the elements they can influence. We may take the perspective of the player when we recognize our role or contributions to a problem and create self-empowering explanations for the situation.

• True
• False

Q5. Which option is NOT a key way to effectively communicate with teammates?

• Balance competition with collaboration
• Connect personally with teammates if you can
• Dialogue on how you want to work together and create agreements.
• Limit communication; this is your competition.

Q6. According to Harvard Business School professor, Amy Cuddy, people quickly answer two questions when they first meet you:

• Do I like this person? Is this person smart?
• Can I trust this person? Can I respect this person?
• Can I relate to this person? Is this person nice?

Q7. True or false? As an SDR, the relationship with your Account Executive(s) is pivotal.

• True
• False

Q8. A call blitz can be defined as:

• Using a power dialer and in a group or your sales team, you’re going to start making calls together.
• Receiving incoming/inbound calls from customers
• A way of delivering applications over the Internet—as a service.

Q9. Team leads can be in charge of several different assignments. Which option below is not a task that a team leader would focus on?

• Keeping track of metrics and reporting them
• Scheduling complexes
• Cold calling the majority of their team’s leads

Q10. True or false? It is key to remember that you are representing the company and you are the first person from the company that they are communicating with so you are often setting the tone.

• True
• False

Q11. Having a customer-centric approach to business is more important now than ever. To be the best, you must have the best customer service. Which option below is NOT associated with having a customer-centric approach?

• Return on Investment (ROI)
• Experience
• Loyalty

Coursera Practical Guide to Navigating Professional Relationships Week 2 Quiz Answers

Practice Quiz – Exuding Energy and Enthusiasm Answers

Q1. True or false? Exuding energy and enthusiasm makes others want to be around you. They feel uplifted, they have a positive memory of the interaction and will more likely want to meet or chat again.

• True
• False

Q2. Dale Carnegie framed it best: to become a great salesperson, you have to remember that people want to do business with people they ___________________.

• Can 100% relate to
• Are younger than
• Like and respect

Q3. Social psychologist Amy Cuddy argues that body language affects how others see us, but it may also change how we see ourselves. What is a body language practice that you can use to boost feelings of confidence?

• Power posing
• Reading
• Sitting back in your chair for comfort

Q4. In your first line of introducing yourself, you want to say your name clearly and confidently; repeat it if they ask you to. This is harder to correct later so ensure that you share your name properly in the introduction. You must also show non-verbal communication skills by having:

• Eye contact and a smile
• Your chest out and a deep voice
• Curiosity and discreteness

Driving Results through Active Listening Answers

Q1. True or false? Key strategies for active listening are referring to your own experiences, dedicating focus to the environment around you, and responding quickly before someone has finished their thought.

• True
• False

Q2. According to Julian Treasure, a leading expert on sound and how to use it best, the 5 ways to listen better are:

• Learn, object, curiosity, grit, vision
• Humbleness, honesty, trust, concision, confidence
• Be silent, hear, savor, adjust, RASA

Q3. Which option below is NOT a barrier to effective listening?

• Trying to listen to more than one conversation at a time
• Identifying rather than empathising
• Showing no bias

Graded Quiz – Speaking with Confidence and Clarity Answers

Q1. Imagine a game of ping pong. It’s a great metaphor for conversation in any setting. It’s a regular back and forth with both people equally engaged, equally contributing, and equally enjoying the experience. What are some ways you can master the conversational approach?

• Don’t hog the mic
• Pause before speaking
• Be other-focused
• All of the above

Q2. When communicating with an audience it’s important to _________________________:

• Be clear, direct and sound smart
• Create a community with your words
• Hold back honesty, and only speak on what they want to hear

Q3. True or false? Exuding energy and enthusiasm makes others want to be around you. They feel uplifted, they have a positive memory of the interaction and will more likely want to meet or chat again.

• True
• False

Q4. Social psychologist Amy Cuddy argues that body language affects how others see us, but it may also change how we see ourselves. What is a body language practice that you can use to boost feelings of confidence?

• Power posing
• Reading
• Sitting back in your chair for comfort

Q5. Which option below is NOT a barrier to effective listening?

• Trying to listen to more than one conversation at a time
• Identifying rather than empathizing
• Showing no bias
• Being prejudiced or biased by race, gender, age, religion, accent, and/or past experiences are huge barriers to effective listening.

Q6. In your first line of introducing yourself, you want to say your name clearly and confidently; repeat it if they ask you to. This is harder to correct later so ensure that you share your name properly in the introduction. You must also show non-verbal communication skills by having:

• Eye contact and a smile
• Your chest out and a deep voice
• Curiosity and discreteness

Q7. It’s HIGHLY recommended that you recheck your writing when delivering a message professionally. What are a few things you should look at to ensure your message is clear and concise?

• Spelling/Grammar
• Dates/Times
• Details/Accuracy
• All of the above

Q8. ________________ is the repetition of key words the other person uses in conversation. It’s designed to show the person that you’re listening and that you understand them. _______________________ is a verbal acknowledgment of the other side’s feelings or positions. Labels are used to neutralize negative emotions or reinforce positive ones.

• Labeling and Mirroring
• Understanding and Empathy
• Mirroring and Labeling

Coursera Practical Guide to Navigating Professional Relationships Week 3 Quiz Answers

Maximizing the PACE Framework in Business Writing Answers

Q1. Making sure that your message shows empathy is very important in the PACE framework. What does it mean for your message to have empathy?

• Are sentences/paragraphs short and easy to read? Would the email fit on one smartphone screen? Is the email easy to skim? Does the prospect receive all important information in a quick read? Is the call-to-action clear, or does the prospect need more information/clarification in order to act?
• Open the email with a captivating personal detail/reference; build trust by speaking to their needs/pains and/or making them feel valued
• Does the email take the other person’s schedule into account? Is the email appreciative? Does it make the other person feel genuinely valued? If you are suggesting a meeting/call, are you making it convenient for the other person by acknowledging their context/schedule/situation?

Q2. True or false? The closing of a message should never discuss next steps. Let the receiver of this message figure out what works best for them.

• True
• False

Q3. True or false? To help craft a personal message to your prospect, it’s important that you research and prepare before writing (ex. LinkedIn).

• True
• False

Coursera Practical Guide to Navigating Professional Relationships Week 4 Quiz Answers

Practice Quiz – Getting Results through Diverse Perspectives Answers

Q1. True or false? Diversity yields innovation.

• True
• False

Q2. True or false? Ambassadorship starts with you. You’re not responsible for representing everyone else, you’re responsible for your own story. This starts with your story – you know your own story better than anyone else, so ensure that you speak your own truth.

• True
• False

Q3. You may have your own story but you share a journey with your company and your customers. What are some ways you can help be an ambassador for your journey and others who share a similar path?

• Being silent and letting others take the lead
• Figure out how you can be in service to your customers who are diverse in their own backgrounds? Is there a diversity and inclusion group in your company? Can you join it or start one?
• Only discuss your journey with individuals who are similar to you at your company

Q4. Is cultural diversity in the workplace a lose-lose?

• Yes
• No

Practice Quiz – Tapping into Multiple Points of View Answers

Q1. How do you see an issue from multiple points of view?

• Identify the stakeholders: “who is involved?”, “How does this issue or situation impact them?” and “What do they want/need/value?”
• Not focusing on the experience of each stakeholder group
• Avoid empathy and understanding; it’s important to hone in on your perspective.

Q2. Why understand the opposite of your story? Empathy is easier when the other person’s opinion is aligned with yours or similar enough to relate. What about when someone’s opinion is the direct opposite? Differences often cause conflict, so this is also a conflict resolution strategy that you can do on your own, without even speaking to the other person yet!

To help with this, it’s recommended to go through the mental exercise of exploring the opposite of your story. Write your story down, articulate as clearly as you can the belief, the idea, the story that you have.

What’s the point of doing this exercise?

• The point of this is to see what you are up against and identify ways to shut down any opinion that does not match yours.
• The point of this is not to change your mind, it is to explore what you haven’t seen or considered yet and to empathize with the person you are working with.

Q3. True or false? Relationship and communication skills are critical for group effectiveness. For them to be effective in achieving results, people-focused aptitudes such as cultural competence are key.

• True
• False

Coursera Practical Guide to Navigating Professional Relationships Week 5 Quiz Answers

Practice Quiz – Ramping Up with Effort and Enthusiasm Answers

Q1. True or false? In most instances, SDRs receive training on the company product, tech tools, ICP, and Buyer Personas in the first couple of weeks of their role.

• True
• False

Q2. Which tips below are recommended for springboarding your career in tech?

• Ask a ton of questions
• Watch your AEs and watch your fellow teammates as closely as possible
• Don’t just aim to hit the quota, aim to exceed it.
• All of the above

Q3. The primary objective for the first 30 days of an SDR is to be familiar with the company, team, and daily work. What action below is NOT expected to be done within the first 30 days?

• Schedule a meeting with AE
• Research competitors and target personas
• Become a leader on the SDR team

Q4. First 30 Days: Be Curious, Next 30 Days: Be A ________________, First 90 Days: Be a Leader

• Overachiever
• Contributor
• Hard Worker

Q5. True or false? Avoid open communication in a workplace setting. If you feel overwhelmed or confused it’s up to you to solve the problem.

• True
• False

Practice Quiz – Mobilizing Your Support System Answers

Q1. In a fast-paced, unpredictable work environment, it’s important to have a system that supports your health and wellbeing so that you can thrive both professionally and personally. What should you leverage to build support in your life?

• People
• Play
• Health
• All of the above

Q2. What can be a good example of building a strong support system with people?

• Sit with new people for lunch each day
• Nurture relationships with peers
• Participate in work social activities
• All of the above

Q3. One way to keep track of your connections is by building a networking database. This typically consists of a spreadsheet that stores information on the people in your network, basic notes, contact details, things to follow up on from your last conversation, their current employer and title. Which of the following is a reason to take an organized approach to networking?

• Losing a phone, forgetting an email password, dropping your contact notebook – without a centralized area where you store this critical information, a small hiccup can impact your networking.
• It gives you a cheat sheet of information about people so you have an advantage when talking to them, because it is important to have the upper hand in sales. Because other people may not do this, it will make you more effective.
• Creating positive relationships takes time and diligence, and keeping track of this in a spreadsheet can help add structure to this activity, reminding you to check in with someone a few months after they get a new job, or connecting two friends in a mutual industry.
• Both the first and third answers are correct

Practice Quiz – Taking Risks and Optimizing Learnings Answers

Q1. The ramp period is the time to ____________________________.

• Push for promotion
• Overachieve your quota
• Take risks, run experiments, and learn quickly

Q2. True or false? Striving for perfectionism is a great way to become successful and happy.

• True
• False

Q3. Tim Ferris mentioned that, “Fear is an Indicator.” What does he exactly mean?

• It shows you what you shouldn’t do but more often than not it shows you what you should do.
• It shows weakness and should be avoided at all costs
• It provides a risk averse mindset

Q4. True or false? The SDR and AE managers must clearly define the responsibilities of their teams. They should have specific “lead qualification” criteria, including the exact information required for the lead to be considered as “qualified.” This way, they are accountable to each other.

• True
• False

More about Practical Guide to Navigating Professional Relationships Coursera course

The Salesforce Sales Development Representative Professional Certificate has 5 courses. This is Course 5.
Make sure you have taken
Course 1: Foundations for Success in Sales Development,
Course 2: Foundations for Interviewing with Confidence,
Course 3: Conversational Selling Playbook for SDRs, &
Course 4: Boosting Productivity through the Tech Stack before you start this course.

In this course, you’ll learn “power” skills that are often overlooked but can actually make or break your success in your role. As people who work in the tech industry, we usually learn how to do the technical work, but not how to give and receive feedback, communicate well, look professional, and manage relationships. When you want to move up in your company or apply for an exciting job at another company, these skills that focus on people make all the difference. By taking this course, you’ll learn the basics of what it takes to be a great SDR and beyond.

You will be able to do the following by the end of the course:

• Develop a way to talk to people that shows you have a professional attitude.
• If you want to get results, make a message with confidence and clarity.
• Get a clear idea of how to use different types of written communication in different situations.
• Learn to understand different points of view and different opinions at work.
• Make a three-month plan to use feedback, improve your learning, and move your career forward.

If you want to do well in this class, you should:

• The ability to talk and write in a way that anyone can understand (you don’t have to be formal or polished).
• Basic knowledge of computers (you must be able to use a word processor, web search, and email)
• Familiarity with social media, especially LinkedIn
• Able to learn new technology tools and willing to do so
• Inspiration to grow as a person and in your career
• Have a need for coaching and feedback
• Finished the previous courses in this training with no problems.

SKILLS YOU WILL GAIN

1. empathy
2. Proactivity
3. Creative Problem Solving
4. Coachability
5. Communication

Conclusion

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